Banner User Liaison (Student, HR, Finance, or A/P Exp.)

Posting Title:
Banner User Liaison (Student, HR, Finance, or A/P Exp.)
Global Services
\# of Openings per Req:
Role Description:
+ Consults with end users to understand business processes and to become more efficient and effective utilizing the Banner ERP system.
+ Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs
+ Troubleshoots errors and issues encountered by end users and provides resolution to solve issue to client?s satisfaction
+ Analyzes processes to find causes of errors and revises solutions as required to meet industry best practice solutions.
+ Partners with manager, site TM staff, and client end users to gather requirements about
+ business process flow
+ application intent, functions, features
+ data, input, and output requirements
+ internal and external checks and controls
+ hardware and operating system environment, and interfaces with other systems.
+ Creates test transactions and runs tests to find errors and confirm program meets specifications
+ Assists client with identifying data integration points and functional dependencies within the Banner ERP system and to third party systems.
+ Advises on key communications needs for Banner modules and maintenance upgrades
+ Serves as a resource in the areas of client/server architecture, relational data base design, networking and communications, systems analysis, systems programming, systems administration, document imaging, job scheduling or a combination of specialties.
+ Works closely with project management and technical teams to support successful deployment
+ Works with client to develop functional conversion requirements and data mapping specifications.
+ Updates ticket tracking database with pertinent information
+ Writes and maintains documentation of changes to computer code, programs, and specification
Auto req ID:
Positions Remaining:
Business Unit:
Technology Management
Job Posting Location(s):
US-MS-Gautier, US-MS-Gulfport, US-MS-Jackson, US-MS-Perkinston, US-MS-Poplarville
+ Bachelor?s degree from four-year college or university; or at least five years related experience and/or training; or equivalent combination of education and experience preferred.
+ 3+ years of experience and expert functional/technical knowledge in the Banner ERP application
+ Knowledge and experience with PL/SQL, SQL, Toad, and/or other reporting tools
+ Thorough technical knowledge in development methodologies, design and implementation.
+ Customer-centric approach to problem-solving
+ Strong interpersonal communication skills and the ability to maintain effective working relationships with clients, co-workers, and vendors
+ Excellent decision-making, time-management, and planning skills
+ Understanding of specialty areas such as client/server architecture, relational data base design, document imaging, job scheduling, systems administration or a combination of areas.
+ Effective skills in research and analysis, project planning and implementation.
+ Good understanding of entire development and implementation process, including specification, documentation, and quality assurance
+ Understanding of higher education related business processes in one or more of these areas: Finance, Student Registration, Student Admissions, Financial Aid, Human Resources/Payroll, or Institutional Development
+ Experience working with clients to gather requirements for developing software
+ Must be a self-starter and motivated to move projects forward
+ Ability to manage competing priorities in a highly demanding environment
Desired Skills/Knowledge/Experience:
+ Banner functional experience in Student, Financial Aid, Finance, Advancement
+ Experience with products such as Argos, Evisions, Banner Document Management System (BDMS), and DegreeWorks
+ Banner 9 experience
+ Cloud systems management experience
+ Strong Project Management skills, PMP preferred
+ Oracle programming
+ ?Scripting language (C, C+, PLSQL, etc).
Company Information:
Ellucian is the world?s leading provider of software, services and insight to higher education. Ellucian helps the higher education community?students, faculty, and staff?achieve their goals more efficiently, effectively, and with reduced risk. Ellucian?s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian?s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
Functional Area:
Technology Management
Primary Location:
We?re inclusive
All qualified applicants will receive consideration for employment at Ellucian without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

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